Privacy Policy

1. Our Privacy Commitment

Barkley Pet (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable international privacy laws where relevant.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase from our website.

By accessing or using our Site, you agree to the terms of this Privacy Policy.

2. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be effective immediately upon posting to our Site. Continued use of the Site after changes are published constitutes acceptance of the revised policy.

3. What Is Personal Information?

“Personal Information” means any information or opinion that identifies, or could reasonably identify, an individual. This may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by our third-party provider, Stripe)
• Order history
• IP address and device data

4. Information We Collect

a) Automatically Collected Information

When you browse our Site, we automatically collect certain technical information such as browser type and version, IP address, time zone, pages viewed and interactions, and referring websites. This information is collected through cookies, log files, pixels, and similar technologies.

b) Information You Provide

When you place an order, create an account, sign up for marketing, or contact us, we may collect your name, contact details, shipping and billing information, and payment method details (handled securely by payment providers).

5. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Deliver products and services
• Communicate with you about your orders
• Provide customer support
• Send marketing communications (where consent is provided)
• Detect and prevent fraud
• Improve our website, products, and services
• Comply with legal and regulatory obligations

6. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, or offers. You can opt out at any time by clicking the unsubscribe link in emails, replying STOP to SMS messages, or contacting us directly. Opting out of marketing communications does not affect transactional messages related to your orders.

7. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors, specifically Stripe (payment details are securely collected and processed directly by Stripe under their own privacy policy)
• Shipping and logistics providers
• Marketing and analytics partners
• IT and website service providers
• Law enforcement or regulatory authorities when required by law

We do not sell your personal information.

8. Cookies & Analytics

We use cookies and similar technologies to improve functionality and understand customer behaviour. This includes the use of analytics services such as Google Analytics. You can manage or disable cookies through your browser settings; however, this may affect Site functionality.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes — unless you request deletion where permitted by law.

10. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:

Barkley Pet PTY LTD
53 Astoria Drive, Point Cook VIC 3030, Melbourne, Australia
Email: info@barkleypet.com.au
Phone: +61 413 835 756